If you are an Aflac policyholder, a recent cybersecurity incident involving Aflac’s U.S. network may potentially impact you.
Please see the letter below from Aflac and Federated Marketing for full details and next steps.
Note: As a precautionary measure, Aflac is offering 24 months of complimentary credit monitoring and identity theft protection to any policyholder who contacts their dedicated call center. Details are included below.
Dear Valued Aflac TSEA Policyholder
We are writing to inform you that Aflac recently detected suspicious activity on our network that was determined to be the result of a cybersecurity incident. While it is unfortunate that this has occurred, we want to provide you with a clear picture of what we know now, what it means for you, and what Aflac is doing to support our policyholders as we work to respond to and navigate this incident.
What Happened?
Aflac detected suspicious activity that we determined to be the result of a cybersecurity incident. Upon quick detection of this activity, their team immediately activated our cyber incident response protocols and engaged leading third-party cybersecurity experts to support our response to this incident. Due to our rapid response to this incident, Aflac is confident they reached containment.
Aflac has conducted a review of potentially impacted files. It is important to note that the review is in its early stages, and we are unable to determine the total number of affected individuals until that review is completed. The potentially impacted files may contain claims information, health information, social security numbers, and/or other personal information.
Please know that our review of the data involved in this incident is in its early stages and it will be some time before that review is complete. Should Aflac determine that specific individuals’ personal information was impacted, Aflac will notify those parties at a later date in accordance with applicable law.
What We Are Doing About It
However, Aflac is not waiting to finalize that review to provide TSEA Policyholders with support. Aflac has established a dedicated call center to answer questions you may have. While Aflac teams work to review potentially impacted data and determine the specific information involved, Any individual who contacts our dedicated call center will be provided with free credit monitoring and identity theft protection for 24 months. The call center can be reached at 1-855-361-0305 starting on June 20 at 8:00 a.m. Eastern Time. The call center will be available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time, Saturday from 9:00 a.m. to 5:30 p.m. Eastern Time and Sunday from 10:00 a.m. to 4:00 p.m. Eastern Time, excluding major U.S. holidays.
We hope this will give you some comfort because Aflac is moving as rapidly as possible to provide available protection for policyholders so they can take steps to safeguard their information. We want to assure you Aflac is taking this incident and investigation seriously and are working alongside leading third-party cybersecurity experts through every step of this incident.
Thank you for your patience and understanding.
Kim Wood
Ken Johnson
Federated Marketing, Inc.
1-800-880-6542
TSEA recommends every policy holder contact the call center to take advantage of Aflac’s free 24 months of credit monitoring and identity theft protection. Aflac has also provided a list of FAQ’s about the issue, which can be accessed at the link below.
